LumiFlick — Return & Replacement Policy

1. Damaged or Incorrect Product

At LumiFlick, customer satisfaction is our top priority. If you receive a product that has been damaged during transit or is incorrect in print, design, or size, please contact us in front of the delivery man.

After verification, LumiFlick will provide a replacement product at no additional cost, including the applicable replacement delivery charges for confirmed transit damage or incorrect products.

2. Replacement Eligibility

To be eligible for a replacement, the product must be reported within the specified time and the issue must be verified by LumiFlick.

Customers should retain the original packaging and all included components until the issue has been reviewed and resolved.

Products damaged after delivery due to customer handling, misuse, improper installation, or other causes unrelated to transit may not be eligible for replacement.

3. Customized Products

Products made according to a customer's personalized design, photograph, or specific customization request are non-returnable and non-replaceable unless the product is confirmed to have a manufacturing defect, printing error, incorrect size, or damage during transit.

4. Refund Policy

LumiFlick primarily provides replacement products rather than refunds for damaged or incorrect items.

If a replacement cannot be provided for a verified issue, a refund may be considered on a case-by-case basis.

Where a refund is approved, it will be processed to the customer's bKash, Nagad, or bank account within approximately 3–5 business days after verification and approval.