LumiFlick — Terms & Conditions

1. Order Confirmation

All orders placed through LumiFlick are subject to confirmation by our customer service team.

Orders may be confirmed through WhatsApp, Facebook, or Instagram. Customers are required to provide accurate contact and delivery information when placing an order.

2. Product Availability

All products displayed by LumiFlick are available for order. As our products are manufactured specifically according to each customer's order, we do not maintain ready-made finished-product stock.

3. Pricing and Payment

All product prices are stated in Bangladeshi Taka (৳ BDT).

Product prices and delivery charges are listed separately. Customers are required to pay the applicable delivery charge in advance when placing an order.

The remaining product amount is payable according to the payment terms communicated by LumiFlick at the time of order confirmation.

4. Order Production

LumiFlick products are made specifically against customer orders.

The standard manufacturing time is approximately 5–6 working days. Production begins after the order has been confirmed and the required advance delivery payment has been received.

5. Cancellation Policy

As LumiFlick products are manufactured specifically for each customer and production begins after order confirmation, orders cannot be cancelled once an order has been placed with the required advance delivery payment.

Therefore, customers are advised to carefully verify their selected product, size, design, quantity, and delivery information before confirming an order.

6. Delivery Time

The standard delivery period is approximately 7–10 days from order confirmation.

This includes approximately 5–6 days for manufacturing, with the remaining time required for delivery.

Actual delivery time may vary depending on the customer's location, courier operations, weather, transportation conditions, or other circumstances beyond LumiFlick's control.

8. Damage During Transit

LumiFlick takes care to package products securely for delivery. However, if a product is damaged during transportation, LumiFlick will provide a replacement product subject to verification of the damage.

Customers must inspect the product in front of the delivery person and report any transit damage immediately.

9. Product Color Variation

LumiFlick makes every effort to display product colors as accurately as possible. However, slight differences in color or appearance may occur depending on the customer's screen, monitor, or device settings.

Such minor variations do not necessarily indicate a defect in the product.

10. Customer Information

Customers are responsible for providing accurate information, including their name, phone number, delivery address, product selection, size, and quantity.

LumiFlick will not be responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.

11. Communication

For order-related communication and customer support, customers may contact LumiFlick through our official WhatsApp, Facebook, or Instagram channels.

Customers are encouraged to keep their provided phone number active and accessible until the order has been successfully delivered.